From My Pen
A diverse range of activities
Our activities in the first three months of 2016 have been diverse. To date projects have ranged from Open Access Network (OAN) design through to implementation of ICT Audits and drawing up of Service Level Agreements.
OAN has been adopted in many parts of the developed world to eradicate the monopoly of the telecommunication sector. In his white paper on OAN, Muneer Adam, Project Engineer, explains how it separates the roles of service provider and network owner, and allows multiple service providers to compete over the same network.
With ever increasing technological developments, numerous companies are focusing on ways to enhance and optimise their information technology (IT) systems and technical infrastructure. An ICT audit, also referred to as a technical infrastructure audit, is an invaluable process to implement to accomplish this.
A Service Level Agreement formally defines a service in order to match client expectations actual service support and delivery. It ensures that aspects of the service, such as scope, quality and responsibilities, are agreed on by the service provider and client.
Should you be interested in hearing more about OAN, ICT Audits or Service Level Agreements please do not hesitate to be in contact with us.